We accept credit/debit cards, UPI, net banking, popular digital wallets, and Cash on Delivery (COD), where serviceable. All online payments are processed through secure, PCI-DSS compliant payment gateways.

Yes. We do not store your card or banking credentials on our servers. All transactions are processed through secure, encrypted, third-party payment gateways.

Please contact us at [Insert Support Email] with your transaction ID and registered mobile number/email. We will verify the payment and either confirm your order or process a refund.

Orders are typically processed within +91-8882185023 business days and delivered within +91-8882185023 business days depending on your location. See our Shipping & Delivery Policy for detailed timelines.

Yes, orders above ₹[Insert Amount] qualify for free standard shipping. A shipping fee applies below this threshold, shown at checkout.

Once shipped, you’ll receive a tracking link via email/SMS/WhatsApp. You can also track your order from the “My Orders” section of your account.

Our products are health, wellness, and consumable items and are therefore non-returnable for reasons of hygiene and safety, in line with industry-standard practice. We’re happy to help you choose the right product before you order — feel free to write to us with any questions.

We offer a free replacement in such cases. Please contact us within [Insert Number] hours/days of delivery with photos or an unboxing video, and we’ll arrange a replacement at no extra cost. See our Return, Refund & Replacement Policy for details.

Yes, as long as it hasn’t been shipped yet. Once shipped, orders cannot be cancelled. See our Cancellation Policy for details.

Approved refunds are processed to your original payment method within [Insert Number] business days of approval.

Our products are formulated as dietary/nutritional supplements and manufactured by FSSAI-licensed manufacturing partners. However, they are not intended to diagnose, treat, cure, or prevent any disease. Please read the label carefully and consult your physician before use, especially if you are pregnant, nursing, on medication, or have a pre-existing condition. See our Health & Medical Disclaimer for more information.

Softbiz Solutions Private Limited holds a valid Central FSSAI License (No. 10825999000909). Our products are manufactured by FSSAI-licensed manufacturing partners in accordance with applicable food safety regulations. See our FSSAI Disclaimer for details.

Please refer to the storage instructions printed on each product’s label — generally, our products should be stored in a cool, dry place, away from direct sunlight, and kept out of reach of children unless otherwise labelled.

Discontinue use immediately and consult a doctor. Please also inform us at [Insert Support Email] so we can look into it.

You can typically check out as a guest; however, creating an account lets you track orders, save addresses, and access offers faster.

Click “Forgot Password” on the login page and follow the instructions sent to your registered email/mobile number.

Log into your account, go to “Account Settings,” and update your details there.