Shipping & Delivery Policy

Last Updated: 04-09-2026

This Shipping & Delivery Policy explains how Softbiz Solutions Private Limited (“Wellza,” “we,” “us,” “our”), registered office at 802, Tower – 6, Vipul Belmonte, Sector-53, Gurgaon, Haryana – 122001, India, ships and delivers orders placed on www.wellza.in (the “Website”). This Policy forms part of our Terms & Conditions.

1. Order Processing Time

Once your order is placed and payment is confirmed, we typically process and dispatch orders within 2 business days, excluding Sundays and public holidays.

Orders placed on weekends or holidays are processed on the next working day. Processing times may be extended during sale periods, festive seasons, or due to circumstances beyond our control.

2. Delivery Timelines

Delivery timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may be affected by weather conditions, regional restrictions, courier delays, incorrect addresses, or other factors beyond our reasonable control.

We currently ship only within India. International shipping is not available at this time.

3. Shipping Charges

Orders above ₹499 qualify for free standard shipping 

A shipping fee of ₹100 applies to order below this threshold

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

We reserve the right to revise shipping charges and thresholds at any time; the charges applicable at the time of order confirmation will apply to that order.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation via email/SMS/WhatsApp containing your Air Waybill (AWB) number and a tracking link.

You can also track your order status by logging into your account on the Website 

5. Shipping Partners

We partner with reputed courier and logistics companies to ensure safe and timely delivery. The choice of courier partner for a particular order is at our discretion and is based on factors such as delivery location and package characteristics.

6. Delivery Attempts & Undelivered Shipments

Our courier partners generally make 2 delivery attempts before returning a shipment to us.

Please ensure someone is available to receive the package and that your contact number is reachable at the time of delivery.

If a shipment is returned to us as undelivered due to an incorrect address, refused delivery, or unavailability of the recipient, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as applicable, in accordance with our Refund Policy.

7. Packaging

All products are securely packed to prevent damage during transit. If you receive a package that appears tampered with or damaged, please refuse acceptance or contact us immediately at business@wellza.in with photos/video of the package, in accordance with our Return, Refund & Replacement Policy.

8. Delays Beyond Our Control

We are not liable for delays caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, courier network disruptions, pandemics, or other force majeure events.

We will make reasonable efforts to keep you informed in such situations.

9. Contact Us

For any shipping or delivery-related queries, please reach out to us at:

Softbiz Solutions Private Limited
Suite 30 & 31 , FF , Augusta Point , Sector 53 , Golf Course Road , Gurgaon , 122001
Email: business@wellza.in
Phone: +91-8882185023