Privacy Policy

Last Updated: 04-09-2026

This Privacy Policy describes how Softbiz Solutions Private Limited (“Wellza,” “we,” “us,” or “our”), a company incorporated under the Companies Act, 2013 and having its registered office at 802, Tower – 6, Vipul Belmonte, Sector-53, Gurgaon, Haryana – 122002, India, collects, uses, discloses, and protects the personal information of visitors and customers (“you,” “your”) who access or use our website www.wellza.in, including any related mobile-optimised site or services (collectively, the “Website”).

This Policy is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020.

By accessing or using the Website, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the Website.

1. Information We Collect

We collect information that you voluntarily provide to us, information collected automatically as you use the Website, and information received from third parties.

1.1 Information You Provide Directly

Account & Contact Details: Name, email address, mobile number, date of birth, gender, and password when you register an account.

Order & Billing Information: Billing address, shipping address, order history, and product preferences.

Payment Information: Payment method details processed through our third-party payment gateway partners. We do not store your full card number, CVV, or net-banking credentials on our servers.

Communications: Information you provide when you contact customer support, submit a query, participate in a survey, write a product review, or enter a promotion/contest.

Health-Related Preferences (Optional): If you choose to share dietary preferences, allergies, or wellness goals to help us recommend suitable products, this is treated as sensitive personal data and is collected only with your explicit consent.

1.2 Information Collected Automatically

Device & Usage Data: IP address, browser type, device type, operating system, referring/exit pages, pages viewed, time spent on pages, and click-stream data.

Location Data: Approximate location derived from your IP address or, where permitted, precise location shared through your device settings, used to estimate delivery timelines and show relevant offers.

Cookies & Similar Technologies: As described in Section 5 below.

1.3 Information from Third Parties

We may receive information about you from payment processors, logistics/courier partners, social media platforms (if you log in or interact with us via such platforms), marketing partners, and publicly available sources.

2. How We Use Your Information

We use the information we collect for purposes including:

Processing, fulfilling, and delivering your orders, and communicating order status.
Creating and managing your account.
Processing payments and preventing fraudulent transactions.
Responding to your enquiries, complaints, and customer support requests.
Personalising your shopping experience, including product recommendations based on your preferences and browsing/purchase history.
Sending order confirmations, shipping updates, and transactional communications.
Sending promotional emails, SMS, WhatsApp messages, or push notifications about offers, new products, and wellness content, where you have opted in (you may opt out at any time as described in Section 8).
Conducting surveys, contests, and loyalty/referral programs.
Improving our Website, products, and services through analytics.
Detecting, investigating, and preventing fraudulent transactions, unauthorised access, and other illegal activities.
Complying with applicable legal, regulatory, and tax obligations.
Enforcing our Terms & Conditions and other policies.

We do not use your health-related preferences (if shared) to make medical or diagnostic claims, and such information is used solely to guide general product recommendations.

3. Legal Basis for Processing

Where applicable, we process your personal data on the basis of: (a) your consent; (b) the necessity to perform a contract with you (such as fulfilling your order); (c) compliance with a legal obligation; or (d) our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Payment gateways, courier and logistics partners, warehousing/fulfilment partners, SMS/email/WhatsApp communication providers, IT and hosting service providers, and customer support tools — solely for the purpose of enabling them to perform services on our behalf, under confidentiality obligations.
Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
Legal & Regulatory Authorities: Where required to comply with applicable law, a court order, or a valid request from a government or regulatory authority, or to protect our rights, property, or safety, or that of our users or the public.
Affiliates: With our group entities, where necessary, for the purposes described in this Policy.
With Your Consent: For any other purpose disclosed to you at the time of collection, or with your explicit consent.

We require all third parties with whom we share personal data to respect its security and to treat it in accordance with applicable law.

5. Cookies & Tracking Technologies

5.1 We use cookies, web beacons, pixel tags, and similar technologies to operate and improve the Website, remember your preferences, keep items in your cart, understand how you use the Website, and deliver relevant advertising.

5.2 Types of cookies we use include:

Essential Cookies – required for core Website functionality (e.g., cart, checkout, login).
Performance & Analytics Cookies – help us understand how visitors interact with the Website (e.g., Google Analytics).
Functional Cookies – remember your preferences and settings.
Advertising/Targeting Cookies – used to show you relevant ads on our Website and third-party platforms, including retargeting through Meta, Google, and similar advertising networks.

5.3 You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including your ability to complete a purchase.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, comply with legal, accounting, or reporting obligations (such as under GST and consumer protection laws), resolve disputes, and enforce our agreements. Order and transaction records are typically retained for the period mandated under applicable Indian tax and consumer protection laws. Where information is no longer required, we will securely delete or anonymise it.

7. Data Security

7.1 We implement reasonable security practices and procedures, including encryption (SSL/TLS), access controls, firewalls, and secure servers, to protect your personal information from unauthorised access, alteration, disclosure, or destruction, in line with the IT (Reasonable Security Practices) Rules, 2011.

7.2 All online payment transactions are processed through PCI-DSS compliant, secure third-party payment gateways. We do not store your complete card details on our systems.

7.3 While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.4 In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required under applicable law.

8. Your Rights & Choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal information we hold about you.
Correct or Update inaccurate or incomplete information.
Withdraw Consent for processing based on consent, at any time, without affecting the lawfulness of processing carried out before such withdrawal.
Request Erasure of your personal data, subject to our legal and legitimate business retention requirements.
Opt Out of promotional/marketing communications by clicking “unsubscribe” in our emails, replying “STOP” to SMS/WhatsApp messages, or writing to us at business@wellza.in.
Grievance Redressal as described in Section 12 below.
Nominate an individual to exercise your rights on your behalf in the event of your death or incapacity, in accordance with applicable law.

To exercise any of these rights, please write to us at business@wellza.in. We may need to verify your identity before acting on your request and may take reasonable time to respond as permitted under applicable law.

9. Children’s Privacy

The Website is not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete such information promptly.

10. Third-Party Links

The Website may contain links to third-party websites, plugins, or applications (including social media platforms). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.

11. Cross-Border Data Transfer

Your information may be stored and processed on servers located in India or, where our service providers operate internationally (such as cloud hosting or analytics providers), may be transferred to and processed in other countries. Where such transfers occur, we take reasonable steps to ensure that your information continues to receive an adequate level of protection, consistent with applicable law.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Name: [Insert Grievance Officer Name]

Designation: Grievance Officer, Softbiz Solutions Private Limited

Email: [Insert Grievance Email]

Address: Suite 30 & 31 , FF , Augusta Point , Sector 53 , Golf Course Road , Gurgaon , 122001

Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Any complaints, questions, or concerns regarding the processing of your personal information may be directed to the Grievance Officer, who will acknowledge your complaint within 48 hours and endeavour to resolve it within the timelines prescribed under applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be indicated by a revised “Last Updated” date and will be effective as soon as it is posted on the Website. We encourage you to review this Policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Policy.